Ticket holders slammed Manchester’s Neighbourhood Festival after queuing up for hours and missing their favorite musical acts. The multi-venue event, which took over 13 spots in the city’s center last week, experienced static queues when venues reached their maximum capacity.
Festival-goers reported that although they queued hours before the music performances, they still failed to see the much-awaited acts.
Canva, one of Neighbourhood Festival’s venues, started operating on a one-in, one-out policy despite the long queues.
Festival organisers signaled on social media that the venue reached its full capacity and “is set to stay this way for Lovejoy’s 4pm set.”
One user asked organizers to “change venue because we have been queuing for hours”, while another one stated “my daughter has spent three hours outside, and spent £45 for the pleasure.”
Neighbourhood Festival’s management advised ticket holders queuing up to “move on and try another venue” as there was “so much happening across the festival.”
According to Manchester Evening News, 15-year-old Tania arrived two hours before Lovejoy’s set at Canva – but she was queuing up until the band finished performing.
Her mom Jeni told the news outlet that she requested a refund since Neighbourhood Festival “didn’t give people a chance” to see their music heroes.
“How can people queue up for hours and hours and still not get in? It means they could spend most of their day just waiting in a line all day. It is very poorly run. If people are just queuing all day, how are they expected to see any music?”
In a tweet from October 1st, festival organizers state that “all venues are first come first served” and that once one reaches full capacity, “we will operate a ‘one in one out’ system.”